Description
About the brand:
Falconeri, founded in 2000 and part of ONIVERSE since 2009, is an Italian brand specializing in the creation of extraordinary quality cashmere knitwear for men and women. From the pastures of Mongolia to the stores, Falconeri selects the best raw material, removing any middlemen, caring deeply about every detail, including people and environment. Known for its craftsmanship and use of fine natural yarns, Falconeri's style is characterized by clean, minimalist designs that highlight the simplicity of luxury, focusing on long-lasting garments and attention to detail. Falconeri offers a total look, from timeless knitwear and outerwear to versatile essentials, enabling outfits with elegance and comfort. The brand has expanded internationally, with numerous stand-alone stores and a strong online presence
JOB REQUIREMENTS
Be responsible for capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contact
Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions
Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager
Demonstrate a full knowledge of the product including benefits to maximize the sales opportunity
Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment
Partnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs.
Supporting managers in maintaining the visual and housekeeping standards of the store
Able to successfully operate our POS system, send eod emails, opening and closing procedures
Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the sales floor, fitting rooms, cash desk area, and backroom areas. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the store.
Qualifications
JOB QUALIFICATIONS
Eligibility to work in the US for any Employer
High School graduate or equivalent
Minimum 2+ years of experience in customer service and contemporary or luxury retail industry
Excellent verbal, written communication and sales skills, with a strong customer service orientation
Commitment, being self-motivated and goal oriented
Impeccable presentation and the ability to thrive in a demanding environment
Problem solving mindset
Ability to work a flexible schedule, including holidays and weekends
Ability to lift more than 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)
LANGUAGE SKILLS (Preferred, but not required):
Proficiency in languages in addition to English is valued and may be considered as an asset for supporting our diverse customer base
COMPENSATION & BENEFITS PACKAGE
Hourly plus monthly commissions
Health Benefits, including Medical, Dental and Vision
401K matching
Pet Insurance
Paid Time off and Sick Time
Parental Leave
Pre-Tax commuter benefits for transit and parking
Sign on Bonus
Referral bonus
Employee discount
Free Uniform